Overview
Dear Customer,
Following on from earlier communications, as part of our continuous efforts to deliver services of high quality and high availability to our customers, we will be upgrading the technology infrastructure used to login/authenticate into LSEG Workspace.
The system change will be phased, running from Q1 2023 through to Q3 2023. Customers will be required to take the actions, which are detailed in the FAQs below.
The new identity and access management services will improve performance, resilience and bolster security allowing us to provide new authentication options such as Enhanced Multi-Factor Authentication (MFA), and improvements to the password policy and login options in the future.
We recommend that you review the frequently asked questions to ensure that you understand the steps to take.
Please forward this communication to your Information Technology (IT) department for further review.
If you have any questions, please contact your Refinitiv Account Team.
Kind Regards,
Ricky Constantinides
Head of Workspace Product
Refinitiv.